Customer Policies
Each dessert is handcrafted from scratch with love and dedication. Our policies help us prepare your order properly, manage our baking schedule, and continue delivering the homemade quality you expect. We appreciate your support and understanding as we create desserts made especially for you.
Order Deadlines
Advance notice is required for ALL orders. Large orders MUST be placed at least 14 days in advance, and small orders MUST be submitted at least 7 days in advance. Orders are subject to availability and scheduling.
Deposit Requirements
Small orders require 25% deposit to secure your order.
Large orders require 50% deposit non-refundable deposit.
The remaining balance MUST be paid 3 days prior to your event.
Cancellation Policy
Due to each order being prepared specifically for you, cancellations MUST be submitted in advance. Orders canceled within 7 days of the scheduled date of event are subject to the remaining balance being due. Deposits are non-refundable.
Refund Policy
All deposits and payments are non-refundable once your order has been confirmed. Refunds will only be considered for verified issues with the quality or accuracy of your order. Please contact us within 24 hours of receiving your order.
Pick-up Policy
Orders must be picked up during the scheduled pickup window. If you are running late, please contact us as soon as possible. Delayed pickups may affect the quality and freshness of your desserts, and we are NOT responsible for orders left unclaimed after the scheduled pickup time. Pickup address will be provided 2 days before order pick up.